Support
Common topics and ways to reach us.
How do I delete my account?
Profile → Privacy & My Data → Delete Account, or email us from the account address. See stappn.com/account-deletion.
How do I restore my purchase?
Profile → Subscription → Restore Purchases. This reconnects an existing active store purchase; it does not begin a new subscription.
How do I cancel my subscription?
Use Subscriptions in the App Store or Google Play account settings. Deleting the account or app does not cancel the subscription.
I'm not receiving notifications
Check device permission and Stappn quiet-hour settings. Notification permission is not required for core functionality.
I have a health concern
Stappn is not medical or emergency support. Contact a qualified health professional for new, severe, or persistent symptoms. For emergencies, contact local emergency services. The support inbox is not continuously monitored for emergencies.
How do I make a privacy request?
Use Profile → Privacy & My Data or email support@stappn.com for access, copy, correction, deletion, consent withdrawal, or appeal.
- Stappn Bilişim Teknolojileri Sanayi ve Ticaret Anonim Şirketi
- Demetevler Mah. 362. Cad. Elif Sitesi B Blok No: 21 İç Kapı No: 50, Yenimahalle/Ankara, Türkiye
- Email: support@stappn.com
- Telephone: +90 533 161 10 00
- MERSIS No: 0781093102300001
- Ankara Trade Registry/File No: 467065
Stappn does not provide medical advice or replace treatment. Consult a healthcare professional for health decisions.
Contact: support@stappn.com