Account Deletion
Last updated: August 28, 2026. You can delete your account from the app or by email.
Profile → Privacy & My Data → Delete Account
Email support@stappn.com from the address associated with the account using the subject “Account Deletion Request.”
support@stappn.comDeletion covers authentication/account information, profile, medication and injection information, symptom and health responses, weight/body measurements, activity and habit logs, coach messages/notes, and other account-linked user content. We communicate the request to relevant processors. Verified requests are completed in active systems within 30 days. Backup deletion occurs within 7 days. Limited transaction, security, or dispute records may be retained only when legally required and only for the necessary purpose and period.
Deleting the account or app does not cancel an App Store or Google Play subscription. Cancel separately in the store's subscription settings to prevent future charges. Account deletion does not automatically create a refund.
Deletion is irreversible. After completion, you cannot access the account or deleted progress.